Monitoring Microsoft Outlook

You will have to download the profiles from here: Download Desktop agent software

And then import them to the UXM system: Managing Desktop profiles

Note that profiles are depending on language, these profiles supports the English and Danish Outlook version and will have to be customized to support other languages.

Profiles

Launch

Measures how long time it takes to launch the Outlook 2013 / Outlook 2016 desktop app.

Start events:

Action	Description
processLaunch	Starts monitoring when the process outlook.exe is launched.

Complete events:

Action	Description	Image
ObjectNameChange	Stops monitoring when a window with a title that ends with " - Outlook" is seen.

Incomplete events:

Action	Description
processLaunch	Discards the result if another outlook.exe process is launched, only measures the last successful launch.

New Mail

Measures how long time it takes from clicking on "New email" icon and until windows shows where user can write the email.

Start events:

Action	Description	Image
KeyPress	Starts monitoring when Shit + Ctrl + M is pressed on Keyboard.
KeyPress	Starts monitoring when Ctrl + N is pressed on Keyboard and we are inside the Mail section.
LeftMouseClick	Starts monitoring when "New Email" or "Email" button is clicked.

Complete events:

Action	Description	Image
ObjectShow	Stops monitoring when a window with a title that contains "Untitled - Message (" is seen.	mceclip3.png

Incomplete events:

Action	Description
All start events	Discards the result if the start events are seen again, only measures the last successful "New Email" action.
If mouse or Keyboard is pressed.	Discards the result if the Keyboard or Mouse is pressed, only measures the last successful "New Email" action.

Open Address Book

Measures how long time it takes from clicking on Button that opens "Global Address List" and until window is shown with users.

Start events:

Action	Description	Image
LeftMouseClick	Press Address book from main outlook window, top menu.	mceclip4.png
LeftMouseClick	Press Add Attendees from new meeting window	mceclip5.png
LeftMouseClick	Press to, cc, bcc, from within a new mail or meeting	mceclip6.png

Complete events:

Action	Description	Image
ObjectShow	Stops monitoring when a window with a title that contains "Global Address List" is seen.	mceclip7.png

Incomplete events:

Action	Description
All start events	Discards the result if the start events are seen again, only measures the last successful "Open Calendar" action.
If mouse or Keyboard is pressed.	Discards the result if the Mouse is pressed, only measures the last successful "Calendar - Outlook" action.

Open Calendar

Measures how long time it takes from clicking on "Calendar" icon and until windows shows with users calendar.

Start events:

Action	Description	Image
LeftMouseClick	Press Calendar from main outlook window, bottom links.	mceclip2.png
LeftMouseClick	Press Calendar from new appointment window.	mceclip3.png
LeftMouseClick	Press Calendar from new appointment window.	mceclip1.png

Complete events:

Action	Description	Image
ObjectShow	Stops monitoring when a window with a title that contains "Calendar - Outlook" is seen.	mceclip1.png

Incomplete events:

Action	Description
All start events	Discards the result if the start events are seen again, only measures the last successful "Open Calendar" action.
If mouse or Keyboard is pressed.	Discards the result if the Mouse is pressed, only measures the last successful "Calendar - Outlook" action.

Open Contacts

Measures how long time it takes from clicking contacts and until the window is shown.

Start events:

Action	Description	Image
LeftMouseClick	Press Persons from main outlook window, bottom links.	mceclip11.png

Complete events:

Action	Description	Image
ObjectShow	Stops monitoring when the contacts window is displayed	mceclip12.png

Incomplete events:

Action	Description
All start events	Discards the result if the start events are seen again, only measures the last successful "Open Calendar" action.
If mouse or Keyboard is pressed.	Discards the result if the Mouse is pressed, only measures the last successful "Calendar - Outlook" action.

Preview Mail

Measures how long time it takes from selecting email and until it's displayed in the preview window.

Start events:

Action	Description	Image
LeftMouseClick	Click on mail in the mail table view.	mceclip8.png
KeyPress	Press Up/Down arrow on keyboard in the mail table view.	mceclip8.png
LeftMouseClick	Press Calendar from new appointment window.	mceclip9.png

Complete events:

Action	Description	Image
ObjectValueChange	Stops monitoring when the new mail is displayed in the Preview area. (Subject, From, To objects change value)	mceclip10.png

Incomplete events:

Action	Description
All start events	Discards the result if the start events are seen again, only measures the last successful "Open Calendar" action.
If mouse or Keyboard is pressed.	Discards the result if the Mouse is pressed, only measures the last successful "Calendar - Outlook" action.

UBA - LeftMouseClick

Monitors all mouse clicks in the application and gathers name of clicked element and Window Title, this is used for "User Behavior Analysis" to figure out what users are using in the application and how much time they spend working in it.

Please note that the measured response time is very small, the PC Agent waits for the first ObjectShow, ObjectNameChange or ObjectFocus event that happend, you will have to create profiles for each Transaction you want to monitor and get the Real User Experience from.

Start events:

Action	Description
LeftMouseClick	Starts monitoring when the user does a LeftMouse click in the Outlook application.
Capture what what clicked on and use as Identifier in Splunk.
Capture Window Title and use as Title in Splunk.

Complete events:

Action	Description
ObjectShow, ObjectNameChange or ObjectFocus	Stops monitoring when a ObjectShow, ObjectNameChange or ObjectFocus event happens.

Incomplete events:

Action	Description
LeftMouseClick	Discards the result if the start events are seen again, only measures the last successful "LeftMouseClick" action.