Desktop - Requests

Time frame

Shows a timeline displaying counts of requests at given date/times.

Hover the mouse over a respons bar in the time frame chart to see Avg. Response time and a timestamp:

Or hover over a request to see the count of requests and a timestamp:

Requests.

Shows a table of the different user interfaces and the following columns:

Timestamp: A time stamp in the format <YYYY-MM-DDThh:mm:ss>.
Response time: How long time the measured response time was, in seconds.
Transaction: Name of the transaction.
Identifier: Name of the identifier that the transaction reacts on.
Location: Name of the country or city from where the request is made.
**UI:**What user interface is being measured, for example Outlook.
SLA: A value based on the SLA definition from one of the following 3 options:

Satisfied
Tolerated
3. Frustrated
Service Level Agreements, are defined in the SLA chapter.
For more information about SLA, look here.

Session ID: Unique ID for the specific session.
**Username:**Name of the user who performed the request.
ID: Unique ID of the user.

Showing a request breakdown.

If you wish to see additional information about a request you can break it down by clicking a row in the "Request" table.
Then a new window shows up in the right side, by the name "request breakdown".