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Application Crashes Dashboard

The Application Crashes Dashboard is an invaluable resource for IT professionals overseeing enterprise desktop client estates. It facilitates real-time monitoring and analysis of application stability, offering insights into crashes and usage patterns. This empowers support teams to swiftly identify, troubleshoot, and rectify issues, thus maintaining business continuity and ensuring a seamless operational flow.

 

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Importance of Analyzing Application Crashes and Hangs

Application stability is a cornerstone in any enterprise setting, as crashes and hangs can have a substantial impact, leading to productivity disruption, data loss, increased maintenance costs, and user frustration. Focused analysis of these incidents enables:

  • Identification of recurrent problems and patterns.
  • Prioritization in resource allocation and fixes.
  • Determination of the most stable application versions for a reliable desktop environment.
  • Improvement in the stability of applications.
  • Enhancement of the overall user experience and safeguarding of the company's reputation.

Steps for Further Analysis of Crashes and Hangs​

To delve deeper into the causes of application crashes and hangs, follow this structured approach:

Step 1: Gather Detailed Reports​

Acquire all available crash reports and logs for an extensive initial review.

Step 2: Identify Commonalities​

Utilize the dashboard's filtering capabilities to discern patterns, such as prevalent application versions or hardware models in crash events.

Step 3: Cross-reference Against Changes​

Match crash occurrences with recent system updates or modifications.

Step 4: Analyze User Behaviour​

Examine user actions that lead up to a crash to discern their impact on stability.

Step 5: Leverage Advanced Diagnostic Tools​

Deploy debugging and performance monitoring instruments to analyze dump files and system health.

Step 6: Consult with Vendors​

Engage with software providers, sharing insights for further support and resolution.

Step 7: Test Fixes in a Controlled Environment​

Implement and trial fixes in a controlled setting to validate their efficacy.

Step 8: Document and Share Findings​

Keep thorough records of the analysis and resolutions, and distribute this knowledge among the IT division.

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Dashboard Sections

Time Filter and Endpoint Custom Location​

Tailor the data visualization using filters such as time range, application names, process names, and more.

Application Crashes Table​

Monitor the quantity of crashes, active usage time, and crash rates per application.

Application Crashes Chart​

Depict the pattern of crash events over time through a visual graph.

Top Versions With Most Crashes​

Identify the application versions with the highest crash instances and recognize the most stable versions to inform update and deployment strategies.

Top Endpoint Models With Most Crashes​

Evaluate if specific hardware models have a higher susceptibility to crashes.

Top Endpoints With Most Crashes​

Pinpoint particular endpoints with a notable number of crash events.

Top Countries With Most Crashes​

Observe the geographical distribution of crash reports.

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Exporting Data

The dashboard enables data to be exported for thorough analysis and archival, promoting detailed scrutiny and historical record management.